• Lead end to end life insurance operations including new business, underwriting, policy administration, claims and Operations transformation.
  • Drive process simplification, automation, digitization and straight through processing to enhance operational efficiency and customer as well as distributor experience.
  • Ensure all operational processes are compliant with regulatory requirements, Group policies and internal control frameworks.
  • Collaborate with Technology and Data teams to drive automation, analytics and operational scalability.
  • The role holder deputizes for the Cardif VIE TW Head of Operations, where required.

Responsibilities 

The missions of the Local Security Officer cover all the major security activities for Information systems security (ISS):

  • Ensures proper IT & Security Governance / Management / Control plan execution
  • Local Data Protection Correspondent intervenes on behalf of DPO.
  • Be the Head Office (HO) correspondent 
  • Reporting on Taiwan Vie Cardif Cyber Security to Entity, HO and Group
  • Implements Group, Cardif and APAC Security framework.
  • Supports business in the definition of the Security requirements.
  • Setting up a Cyber Security network and communicating the vision
  • Performs regular Security review.
  • Ensure that decisions / projects are taken / launched with the appropriate level of security or security awareness.
  • Ensure proper implementation of Identity Access Management (IAM).
  • Ensure proper security awareness level of the organization.
  • Ensure regular communication / update with regional and head office teams.
  • Ensure proper management and optimization of security professionals placed under his/her responsibility.
  • To support and monitor Business Continuity and IT Continuity and collaborate with the Corporate, Regional, Country and APAC Continuity teams.
  • Ensuring compliance with the Security requirements of the policy framework.
  • Promoting security risk prevention as part of BNP Paribas Cardif ISS activities.
  • Boosting the performance of security procedures and optimizing the related costs.
  • Carrying out surveillance and monitoring to anticipate Cyber Security risks linked to the technologies used at the entity
  • Ensuring that security aspects are integrated into the entity’s project management process by introducing appropriate information security policies and practices
  • Working with the entity’s procurement and legal departments to ensure that information security obligations are included in agreements with third parties
  • Assisting with and managing Cyber crises
  • Leading and supervising the security of customer data and the Taiwan Vie Cardif data and IT asset

Business Knowledge

  • IT security, cybersecurity and Digital Knowledge & Culture
  • Possess more than 15 years of information systems security related experience and 5 years in management position.
  • Possess a minimum of 5 years of insurance industry experience is a plus.

Technical Experience / Competencies

  • Demonstrable competency in IT security strategic planning, project management and budget control.
  • Good English oral and written communication skills is expected.
  • Well understanding regulatory requirements
  • Analytical Ability
  • Ability to anticipate business / strategic evolution,  to understand, explain and support change, Ability to inspire others & generate people’s commitment, Ability to develop others & improve their skill

Behavioral Competencies

  • Aptitude in decision-making and problem-solving
  • Actively contribute to security strategies through multi-stakeholder management
  • Strong leadership; people development and teamwork skills.
  • Impact / Ability to influence, Proactivity, Resilience, Creativity and innovation / Problem solving, Decision Makin
  • Communication Skills – Oral & Written

職務說明

1. 設計並推動保戶加值服務方案

2. 整合內外部資源，發展保戶專屬權益平台

3. 根據保單型態及客戶分群，與異業合作提供差異化服務

4. 跨部門溝通與支援，建立維運機制

基本條件：

1. 具備客戶導向與服務設計思維

2. 跨部門溝通與資源整合能力

3. 有活動企劃與服務專案執行經驗

加分條件：

1. 有異業合作規劃與開發經驗

2. 具備專案管理經驗與能力

Job Description

1. Design and promote value-added service programs for policyholders

2. Integrate internal and external resources to develop an exclusive benefits platform for policyholders

3. Collaborate with cross-industry partners to offer differentiated services based on policy types and customer segmentation

4. Facilitate cross-departmental communication and support to establish a sustainable operation mechanism

Basic Qualifications:

1. Customer-oriented mindset and service design thinking

2. Ability to communicate across departments and integrate resources

3. Experience in event planning and service project execution

Preferreds:

1. Experience in planning and developing cross-industry collaborations

2. Project management experience and capabilities

職務說明
1. 負責新契約審核、進度控管、照會追蹤。
2. 協助核保熱線電話諮詢服務。
3. 執行法令或集團對洗錢防制、FATCA、CRS、資安、個資等相關作業要求與內控查核。
4. 保單行政作業，包括保費溢繳退費、新契約案件取消等。
5. 其他主管交辦任務。
人才條件
1. 具3年核保/保險行政相關經驗。
2. 具耐心及細心。
3. 具核保員資格尤佳。
Description
1. 依據專案或使用者作業流程之商業需求及資料需求，並將其文件化產出需求分析規格書
2. 處理各式數位平台維護之系統需求分析，產出系統開發的需求規格書
3. 依專案任務及系統需求進行相關需要之測試案例及執行測試作業
4. 必須將資料做整體的流程使用流程圖繪製工具完成系統及功能資料流程圖文件化
5. 處理保險行政作業流程的分析、評估及問題解決
6. 依使用者需求與 IT開發團隊進行說明及溝通
Qualifications
1. 至少5年以上產壽險保險公司行政作業流程規劃/資料分析或保經代系統相關工作經驗
2. 3年以上保險系統需求商業流程及資料分析/規劃經驗
3. 熟悉 MS Office (Word, Excel, Power Point, Visio, Project ) 及UML (Use Case)
4. 具邏輯思考及商業分析技術，具備溝通技巧及問題解決能力且可獨立作業
職務說明 
1.POS案件作業 (含契約變更、解約、復效、保單借款…等相關作業)
2.POS相關相關專案及行政作業
3.保全相關作業/法令規劃與執行
4.確保所執行之作業與行為以客戶滿意為目標，秉持重視客戶體驗的精神。
人才條件 
1. 具保險保全作業經驗2年以上
2. 熟MS Office作業系統
3. 擅溝通、主動積極、細心負責，具耐心
職務說明

1. 保戶服務平台營運與維運規劃

    – 擬定與執行平台年度營運計畫

    – 協調內外部資源，確保網站 / App 維運品質與功能優化

2. 使用者轉換與推廣活動規劃

    – 策劃數位轉換推動策略（如：紙本轉數位）

    – 規劃與執行行銷活動，並追蹤成效（如：註冊率、使用率）

3. 專案管理與功能優化推動

    – 主導數位服務優化相關專案，包括流程設計與跨部門溝通

    – 撰寫簡報與提案，並向內部單位/主管說明專案進度與成效

4. 保戶回饋與客訴整合管理

    – 整理與分析保戶回饋意見，作為平台優化依據

    – 跨部門協調處理重大客訴與改善行動追蹤

5. 主管交辦之其他專案或支援事項

1. Customer digital service platform planning and operations (Web & App)

   – Develop and implement annual operation plans for the customer digital service platform

   – Coordinate internal and external resources to ensure high-quality maintenance and feature optimization

2. UserpPromotional campaigns planning and execution

   – Plan and execute digital adoption strategies (e.g., paperless conversion)

   – Lead digital marketing campaigns and track effectiveness (e.g., registration and usage rates)

3. Service optimization and project management

   – Drive digital service optimization initiatives

   – Manage project timelines, stakeholder communication, and reporting

4. Customer feedback and complaint handling

    – Collect and analyze customer feedback and complaints

    – Coordinate across departments for resolution and continuous improvement

5. Other tasks assigned by the supervisor.

人才條件

基本條件：

1. 具數位產品、網站/APP數位平台營運及行銷專案經驗

2. 具專案管理、問題解決與跨部門溝通能力

3. 能獨立思考、善於整理需求並具備推動落地的能力

4. 具數據分析能力，能理解並追蹤使用者行為指標

加分條件：

1. 熟悉保險相關服務及作業流程

2. 熟悉UX、使用者研究、GA 數據工具

3. 具產品企劃、UI/UX 設計協作經驗

Basic Qualifications:

1. Proven experience in digital platform operations, project management, and digital marketing

2. Strong project management, problem-solving, and cross-dept communication skills

3. Ability to think independently, structure business needs, and drive initiatives from concept to execution

4. Familiar with user behavior tracking and analytics 

Preferred:

1. Faniliar with insurance service and operation process

2. Knowledge of UX design, user research, or Google Analytics

3. Experience in product planning, working with UI/UX teams

職務說明

1.  與新創平台、大學研究中心等單位合作、共同推進創新業務發展

Execute digital innovation projects, coordinate cross-dept communication and project management

2.  執行數位創新專案，協調跨部門溝通及專案管理相關事宜

Conduct FinTech market research and identify opportunities for new services and collaborations

3.  調查金融科技產業趨勢、創新技術，並提出可行的新商業模式與合作建議

Collaborate with startup accelerators and academia to develop joint innovation initiatives

4.  內部創新推廣活動規劃與執行

Plan and implement internal innovation engagement activities

5.  主管交辦之其他專案或支援事項

Other tasks assigned by the supervisor.

人才條件

基本條件：

1. 具數位創新、專案管理、策略發展等相關經驗

2. 熟悉專案管理流程，具跨部門協作與推動能力

3. 良好邏輯表達與簡報提案能力

加分條件：

1. 有保險金融、金融科技產業經驗

2. 曾參與新創合作、產業研究者

3. 具備英語簡報與溝通能力

Basic Qualifications:

1. Experience in digital innovation, strategy, and project management

2. Strong project management and cross-functional coordination skills

3. Great logic thinking and presentation skills

Preferred:

1. Experience in insurance, finance, or Fintech industries

2. Involvement in startup partnerships or innovation programs

3. Great English presentation and communication skills

職務說明

1. 數位平台與業務管理數據應用分析。

2. 發展數據及新 AI 技術應用，推動業務與作業流程數位轉型（例如：AI Agent、AI 自動化預測模型等） 。

3. 利用結構化和非結構化數據，建立業務開發使用之數據模型。

4. 主管交辦之其他專案或支援事項。

5. 其他主管交辦事項


Responsibilities:

  1. Conduct data analysis for digital service platforms and business management
  2. Develop data and AI technology applications to drive digital transformation in business and operational workflows (e.g., AI Agents, automated predictive models, etc.)
  3. Utilize structured and unstructured data to build data models for business development 


人才條件

Basic Qualifications:

1. 熟悉 SQL / Python 程式分析與Tableau應用

2. 具備 AI / 數據專案經驗，熟悉AI Agent、機器學習模型等概念與應用場景。

3. 擁有良好跨部門溝通、簡報及問題解決能力

4. 擅長分析業務端需求，並能推動概念規劃落地執行

5. 熟悉UX、使用者研究、GA 數據工具


Preferred:

1. 具備專案管理經驗與能力。 

2. 有保險/金融或金融科技產業經驗

3. 熱衷AI技術應用與新技術知識分享


Basic Qualifications:

1.    Proficient in SQL / Python programming for analysis and Tableau application

2.    Hands-on experience in AI / data projects; familiar with AI Agents, machine learning models, and their practical applications

3.    Strong cross-department communication and presentation skills, with the ability of problem-solving

4.    Able to analyze business needs and requirements, and capable of initiating and executing conceptual plans

5.    Familiar with UX, user research, and GA (Google Analytics) data tools


Preferred:

1.    Experience and capability in project management

2.    Experience in the insurance/finance and Fintech industry

3.    Passionate about AI and emerging technologies application

職務說明

1. 規劃並執行品牌廣告宣傳、媒體溝通, 保戶溝通及公益活動。

    Plan and execute brand advertising, media communications, customer communications, and public welfare campaigns.

2. 對外產官學界關係維繫/ 學術研討會與公司內部活動策畫執行。

   Maintain external relations with government and academic sectors; plan and implement both academic seminars and internal company events.

3. 管理公司對外數位媒體包含官網、FB粉絲頁、LINE等之廣宣活動及客戶溝通維繫。

   Manage the company’s external digital media, including official website, Facebook fan page, LINE, and other promotional platforms, while maintaining customer engagement.

4. 團隊管理。

   Team management.

5. 規劃並執行內部員工溝通活動, 以提升員工對公司品牌及策略認同感。

    Plan and implement internal employee engagement activities to enhance employees’ understanding of brand and strategic direction.

6. 其他主管交辦事項
    Other maters assigned by the supervisor.
人才條件

1. 具10年以上對內外溝通與活動企劃/執行經驗。

2. 溝通與表達能力佳，善跨部門溝通協調。

3. 具獨立簡報與提案能力、中英文文筆佳。

4. 靈活有彈性，對於臨時性任務能積極配合處理。”   

1. Over 10 years of experience in planning and executing internal and external communication and promotional campaigns.

2. Strong communication and coordination skills, with the ability to liaise effectively across departments.

3. Proficient in PowerPoint presentations and skilled in both Chinese and English writing.

4. Highly adaptable and flexible, capable of handling ad hoc tasks and responding to dynamic situations.