1. 研究市場動態與競爭分析，包括市場趨勢分析、同業競品分析、通路動態追蹤等。

    Conduct market research and competitive analysis, including market trends, competitor comparisons, and industrial dynamics.

2. 規劃、執行、維護保險商品，包括報價需求與協調、商品規格擬定與溝通、上架排程規劃與追蹤、法規異動影響分析。

    Plan, execute and maintain insurance products, including managing quotation requests and coordination, drafting and communicating product specifications, scheduling and tracking product launches, and analyzing the impact of regulatory changes.

3. 設計與維護行銷文件，包括商品簡介、商品說明書、建議書以及商品網頁等協助行銷推廣之製作物。

    Prepare and maintain marketing materials such as DM, brochure, sales illustration, and product web page, to support marketing efforts.

4. 保單條款覆核及教育訓練

    Contract provision review and education/training

5. 其他主管交辦事項

1. 商品相關工作經歷8年以上，熟壽險商品

     8 years of experience in product development related field

2. 具英文能力

    English skill

3. 良好的規劃與組織能力

     Good in planning and organizing ability

4. 抗壓性佳

   Strong pressure-resistant

5. 良好溝通能力

    Good communication skill

6. 具有效率之獨力作業能力

    Ability to work efficiently and independently 

1. 各管道保費收款、核對、入帳及暫收款沖銷. Premium collection from various channels, verification, accounting and write off suspense account.

2. 保單相關退費入帳. Accounting for policy-related payments.

3. 編制會計科目餘額表及銀行調節表. Prepare for account breakdown and bank reconciliations.

4. 傳票 Filling.Voucher Filling.

5. 其他主管交辦事 Other maters assigned by the supervisor.

1. 財務會計經驗2年。2 years of experience in financial accounting.

2. 熟悉Excel 操作。Familiar with excel operations.

• Client Service
  • Establish and maintain high quality, long-term, ‘trusted advisor’ relationships with clients, deliver excellent client experience and proactively manage any risks to the relationship.
  • Act as a preferred point of entry for all client queries and requests, take full ownership and ensure adequate and satisfactory answers are provided within agreed timeframes. 
  • Be responsive in dealing with issues and complaints as they arise, escalating in a timely and appropriate manner. 
  • Monitor client satisfaction at all times and work with relevant stakeholders to improve the overall quality of service provided. Ensure service delivery in line with our client tiering model. 
  • For wholesale distribution clients, act as primary contact of client queries about daily dealing, NAV reporting, payment processing, contract note and statement reporting, in collaboration with Transfer agent investor services teams in Asia and Europe.
  • Handle phone queries from retail public investors in appropriate manner and in compliance with internal guidelines.
  • Take lead in corporate action notice delivery process. Provide clear and adequate answers to client queries on the corporate action.
  • For Institution clients, act as the interface between clients and internal stakeholders to assist with the negotiating and implementation of services as stipulated in the legal documentation, working as required in conjunction with the centres of expertise.  
  • Ensure high quality, timely and accurate delivery of client reports, in collaboration with the reporting, investment compliance teams. 
  • Pilot on-site / online client visits and training: validate purpose for visit, assist in developing agendas, arrange logistical support as required and  gather all relevant information and present in an appropriate format
  • Onboard new accounts, coordinate mandate changes, periodic review and closing in collaboration with the corresponding centres of expertise.
  • Ensure fee billing and revenue booking process is correct through collaboration with Finance team.
  • Manage client communication during operational events, including errors, delays, breaches, overdrafts, etc to ensure client impact is minimized and provide client with clear and comprehensive responses throughout and after the event is closed. 
  • Deliver client communication on key events including organisational changes, key personnel changes, regulatory updates, etc, with the aim of asset retention.
  • Translation of materials where needed and requested by clients

• Business Relationship Management and Development
  • Maintain a comprehensive understanding of the capacity, products and services that BNP Paribas Asset Management is able to provide. Understand recent market movements, industry trends, competitor activities, and our positioning in the market.
  • Contribute to the pre-sales support through involvement in RFPs, RFIs, new fund setup forms and marketing materials preparation, in close collaboration with Client Relationship Manager.
  • Capture all the relevant client information, new service requests, operational issues and activity indicators in Salesforce
  • Contribute to the post-sales asset retention through involvement in regular DDQ and ad-hoc queries. Escalate to Client Relationship Manager if assets are deemed at risk. 
  • Contribute to projects for new business model development
  • Assist the Sales team in reviewing client profitability and client risk, and with the implementation of any retention strategies put in place 
  • Participate in client meetings, functions and events as appropriate

• Operational Risk Management
  • Be aware at all times of operational risk and adhere at all times to all relevant procedures.
  • Maintain comprehensive record of query management, complaints and incidents
  • Timely escalate operational incidents and take the ownership to coordinate their resolution
  • Take lead in compliant handling cycle, starting with receipt of client complaints, internal coordination for solution, providing satisfactory answers and follow-up responses, recording of complaint details for future regulatory inspection.

• Risk and Compliance 
  • Adhere at all times to applicable laws, rules and regulations and internal procedures (Code of Ethics, management of conflicts of interest, client confidentiality, …)
  • Advise Compliance of any issues as soon as they may arise, with relevant escalation. 
  • Ensure that clients are treated fairly at all times and client interests are protected
  • Be alert to possible or actual complaints from clients and manage these in line with agreed procedure

• Financial Security
  • Assume the 1st level control responsibilities for ensuring the implementation of the four-eye principle of the KYC/KYI policy, independently from Client Relationship Managers;
  • Drive the KYC/ KYI process during new account opening and periodic reviews
  • Facilitate AML/KYC document collection and be able to explain to Clients our KYC requirements and rationale behind them
  • Check the quality and completeness of the files
  • Perform relevant name screening, adverse news search, risk assessment and PEP validation
  • Submit all files requiring a review decision from either the CRM Management, Compliance or a Client Acceptance Review Committee
  • Proactively work with Centre of Expertise AML/KYC in Europe for global validation

• Internal: 
  • Client Relationship Managers
  • Client Account Management in Taiwan and APAC
  • Colleagues from the Colleagues from the Centres of Expertise in Europe: Fund Services, AML/KYC, Client Lifecycle Management, Reporting Solutions
  • Transfer Agent investor services in Europe and HK
  • Relevant stakeholders across the Firm and across different cultures/time zones: Portfolio Management, Traders, Legal, Compliance, Investment Risk and Compliance, Finance, Investment Operations, Fund and Mandate Operations, Product & Marketing etc. 

• External: 
  • Wholesale Distribution and Institutional Clients and Prospects in Taiwan
  • Retail end investors
  • English-speaking senior management of Instituional clients located in Europe/US
  • External stakeholders involved in servicing client accounts, e.g. custodian, fund accountants

• Technical and industry experience
  • 5-10 years of client service experience in the financial services industry, with at least 2 years in Asset Management, Wealth Management or Fund Administration.
  • Educated to Bachelor degree level
  • Excellent academic background, with good understanding of asset management and financial markets
  • Experience servicing Institutional and Wholesale Distribution Clients
  • Native fluency in Mandarin Chinese, written and spoken
  • Excellent command of English, written and spoken
  • KYC/Onboarding experience, project management experience, B-shares knowledge are an advantage
  • Strong interest in ESG and sustainable investing is an advantage

• Data/Digital skills
  • Data savvy: advanced working knowledge of Excel; working knowledge of Power BI, Tableau is a plus
  • Digital savvy: well versed in Salesforce (or other CRM tool), working knowledge of collaborative online tools like MS Teams, Sharepoint, other digital Client Engagement tools is a plus
  • Basic administration skills: Assist in obtaining signature approval and company stamp for payment, shareholder notice and agreement execution

• Personal attributes
  • Has high standards, values hard work and is results-driven:
    • Demonstrate maturity and upholds highest personal integrity standards
    • Is meticulous and precise. Makes sure to fully understand Client’s needs and the reasons behind them, from the big picture to the slightest detail
    • Gets things done: is rigorous, resilient, resourceful and relentlessly reliable; sets realistic expectations and follows through on commitments. 
    • Has the ownership mind-set and practices radical personal accountability
  • Has high clarity of thought that manifests itself in:
    • Ability to analyse and structure complex problems into actionable solutions
    • Sharp business writing that gets things done
    • Systems thinking: understanding of interdependencies between different parts of the Firm
  • Has excellent collaborative, communication and interpersonal skills:
    • Builds and maintains excellent relationships with the Clients and across the Firm/cultures/time zones, treats everyone with dignity and respect
    • Communicates and presents clearly and persuasively
    • Demonstrates cultural awareness and sensitivity
  • Has growth mind-set: believes in own ability to learn, get better and achieve ambitious goals
  • Demonstrates enthusiasm, energy and drive

1. 各管道保費收款、核對、入帳及暫收款沖銷。

   Premium collection from various channels, verification, accounting and write off suspense account.

2. 保單相關退費入帳。

   Accounting for policy-related payments

3. 編制會計科目餘額表及銀行調節表。

  Prepare for account breakdown and bank reconciliations

4. 保單相關帳務處理。

    Accounting handling related to insurance policies.

5. 測試系統需求。

    UAT for system requirement.

6. 其他主管交辦事項。

   Other maters assigned by the supervisor.”

1.財務會計經驗3年以上。 3 years of experience in financial accounting.

2.具保險業經驗尤佳。 Experience in the insurance industry is preferred.

職務說明

 1. 傳統型商品(含分紅保單)帳戶資金管理及相關報表提供。

 2. 台/外幣一般及保單類付款（含目標到期債、配息、退費、退匯&結帳…）相關作業。

 3. 各項銀行相關事務處理(包含每日/月底銀行對帳單及銀行餘額表編製及Python checking report核對。)

 4. 作業流程改善及自動化。

 5. 各項查核資料準備。

 6. 其他主管交辦事項。

 1. Tranditional commodity (PAR included) account fund management and related report provision

 2. Taiwanese/foreign currency general and policy payments (including interest distribution, refund, foreign exchange refund & settlement…) related jobs.

 3. Bank related busniess management(includes daily/month-end bank statement and bank balance table preparation and Python checking report reconciliation.)

 4. Workflow improvement and automation implementation.

 5. Preparation of various audit materials.

 6. Other maters assigned by the supervisor.

人才條件

 1. 工作態度積極主動、學習能力佳、反應快、做事敏捷及細心

 2. 擅長跨部門溝通與協調、重視團隊合作

 3. 2~3年(含)以上金融業財務相關，保險業財會經驗尤佳；或有在任何產業之資金調度、付款、銀行往來相關經驗。

 1. Proactive working attitude, good learning skill, quick response, agile and careful.

 2. Good at cross-department communication and coordination, pay attention to teamwork.

 3. More than 2~3 years (inclusive) of financial related experience in the financial industry, preferably in insurance industry; or fund management, payment processing, bank relationship management experience in any industry.

1. 傳統型商品(含分紅保單)帳戶資金管理及相關報表提供。

2. 台/外幣一般及保單類付款（含目標到期債、配息、退費、退匯&結帳…）相關作業。

3. 各項銀行相關事務處理(包含每日/月底銀行對帳單及銀行餘額表編製及Python checking report核對。)

4. 作業流程改善及自動化。

5. 各項查核資料準備。

6. 其他主管交辦事項。

1. Tranditional commodity (PAR included) account fund management and related report provision

2. Taiwanese/foreign currency general and policy payments (including interest distribution, refund, foreign exchange refund & settlement…) related jobs.

3. Bank related busniess management(includes daily/month-end bank statement and bank balance table preparation and Python checking report reconciliation.)

4. Workflow improvement and automation implementation.

5. Preparation of various audit materials.

6. Other maters assigned by the supervisor.

1. 工作態度積極主動、學習能力佳、反應快、做事敏捷及細心

2. 擅長跨部門溝通與協調、重視團隊合作

3. 2~3年(含)以上金融業財務相關，保險業財會經驗尤佳；或有在任何產業之資金調度、付款、銀行往來相關經驗。

1. Proactive working attitude, good learning skill, quick response, agile and careful.

2. Good at cross-department communication and coordination, pay attention to teamwork.

3. More than 2~3 years (inclusive) of financial related experience in the financial industry, preferably in insurance industry; or fund management, payment processing, bank relationship management experience in any industry.

Job description

Overview

• BNP Paribas is one of the largest European banks with ~178,000 employees present in 65 territories including Taiwan.  
• BNPP Taipei branch was set up in 1981, and is running both CIB (Corporate and Institutional Banking) and WM (Wealth Management) businesses. BNPP Taiwan branches has about 250 employees in Taipei, Taichung and Kaohsiung. 
• The CIB business includes Global Banking and Global Markets.  The Global Banking Operations team supports operationally our Global Banking business (across Loans, Trade Services, Cash Management): 

            – Cash Management Operations 

            – Trade Services & Loan Operations. 

• The Trade Services & Loan Operations team specializes in the processing and regulatory reporting of Trade Services instruments (Guarantees, Letters of Credit etc.) and Loan (bilateral loans, syndicated loans).   
• We are now looking for an experienced Team Head to run our Trade Services & Loan operations. This team is a team of 3, supported by regional teams (Hong Kong and India). 

Trade Service & Loan mandates

• Accountable for Trade Services & Loans transactions processing
• Perform control and monitoring through various reports for payment, maturity, settlement, interest and follow up irregular transactions and pending issues.
• Monitoring clients’ facility utilization for new transactions, and make sure that all the conditions in the Authorization Tickets are respected.
• Receive, study and distribute daily incoming SWIFT messages and correspondence.
• Act as focal contact point for different TW trade services and loan requests, being contributor for KPI or statistics to other departments and local authorities.
• Minimize operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing sufficient regular control
• To be responsible for reporting all incidents according to the incident management system
• Ad doc projects assigned 

Regulatory Reporting Governance (“RR”)

• Accountable for RR governance on Trade Service & Loans (including creation/update of Business Requirement Document, & maintenance of dashboard)
• Assist Head of Ops to prepare periodical RR management reporting

Permanent Control

• Responsible for the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan
• Responsible for ensuring team members comply with regulatory requirements and internal guidelines.
• Responsible for reporting all incidents according to the Incident Management System.
• Responsible for ensuring job descriptions are written, distributed and updated.
• Minimizing operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls.
• Ensuring appropriate escalation to management and/or Permanent Control ﴾or Compliance as appropriate﴿ as soon as an issue is identified
• Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS‐related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision.

Project related

• Responsible for and contribute to any global/regional/local projects being assigned for example process improvement, outsourcing related topics .
• Dealing with all internal stakeholders for any new products/activities on boarding

Experience required 

• At least 10 years experience in Global Banking Operations including Trade Services 
• Chinese native speaker with good command in English
• Proven track record to work with overseas offices including nearshoring centres
• Management experience is a plus

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization

•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

BNP Paribas – Diversity & Inclusion Journey 

BNP Paribas – The Bank Of Green Changes 

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year

Position Purpose

BNP Paribas’ Compliance Officers provide reasonable assurance with respect to applicable laws and regulations within his or her perimeter.

The main purpose of this role is to support compliance control and compliance review. Also act as the PE correspondent for WM Taiwan.

Key Responsibilities

• He/she validates the policies to be adhered by the territory and controls that they are respected and implemented by achieving a twofold objective:

           – Independence of decisions; binding advice

          – Close partnership with the business to provide them strong second levels of control, guidance and advisory

• He/she is responsible for developing and maintaining a strong Compliance culture within his/her perimeter
• The Compliance officer works in close cooperation with other Compliance officers and business lines to ensure consistency of decisions and operating models

Compliance Officers are responsible for the following activities: 

• Provides reasonable assurance on the compliance of the operations / activities with applicable laws and regulations and escalates to his/her manager to ensures action plans are launched for perceived weaknesses
• Ensures consistency of the Compliance model and policy within his/her operational perimeter
• Supports the Compliance rules to be adapted / implemented in coordination with the Compliance Domains and the Business Lines
• Coordinates diffusion of policies and adaptation into operational procedures
• Supports the effective implementation of Compliance rules
• Supports the effective implementation of Compliance tools & systems
• Makes Compliance decisions on issues reported by local teams in his/her scope of responsibility, involving the Compliance Central Domains when relevant
• Exercises decision rights for category 1 level cases
• Supports appropriate governance to manage risk of non-compliance: leveraging Business Lines COs expertise, Leveraging Domains COs expertise
• Update self-assessment checklists of local regulations and monitor the results performed by WM
• Back up review of KYC files
• Participate actively in various projects and new tools set‐up process initiated by Compliance and business in related to WM Taiwan; enhancement and UAT for compliance tools 
• Ensure the completion and quality of routine Compliance tasks, such as impact analysis and distribution of daily official letters and regulations, sanction list management, WM staff licensing/ registration
• Ensure the implementation of Group Compliance policies and procedures related to WM and adapt them into local procedures where applicable
• Facilitate Compliance reporting requirements and deadlines
• Assist Compliance training 
• Implement Compliance controls, independent reviews and surveillance concerning WM Taiwan
• Act as Professional Ethics Correspondent for WM Taiwan

Key Interaction

• Representatives of Compliance Operational Perimeters and Domains
• Compliance Business Line representatives
• Business representatives
• Other Control functions

Competencies (Technical / Behavioral)

Technical skills

• General knowledge of applicable local regulatory framework and its evolutions
• Knowledge of Compliance issues and challenges specific to his/her territory 
• Knowledge of the Bank (processes, products, clients…)

Soft skills

• Integrity
• Accuracy
• Directing in a positive way (hold one’s positions in complex circumstances)
• Self-confidence 
• Ability to learn (curiosity)

Specific Qualifications (if required)

• University degree or above with major in Finance, Business, Accounting or Legal
• Minimum of 5 years’ experience in banks (Compliance or AML function) or CPA firms is preferred
• Fluent in Chinese and English (writing/speaking)    

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance. 

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

•    BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

•    BNP Paribas MixCity which fosters better representation of women at all levels of the organization

•    Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

•    BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information 

BNP Paribas – Diversity & Inclusion Journey 

BNP Paribas – The Bank Of Green Changes 

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year