Client Complaints

At BNP Paribas, we strive to provide our clients with the highest possible standards in service. If for any reason you are not entirely satisfied with our service, products or employees, please let us know. We value your feedback and endeavor to resolve your complaints fairly.

Who to contact:

  • Your assigned Relationship Manager, Desk Head or usual BNP Paribas contact person; or
  • Refer to our Complaint Officer under FSC website.

Kindly contact the relevant business line for more efficient handling of your complaint.

What is the process:

When we receive your complaint, we will write to you to acknowledge your complaint within 10 business days upon receipt and will investigate your concerns. For Wealth Management clients, written acknowledgment will be sent to you within 7 business days upon receipt. We will aim to provide a written interim or final response with our findings within 30 calendar days from the date of receipt.

If you have additional information or documents regarding your complaint, please provide them to us to assist in our investigation.

Financial Ombudsman Institution

Please also note that, if you are not satisfied with our responses (list conditions for access if any), you have the right to refer your complaint to Financial Ombudsman Institution (FOI). For details, please refer to their website at / or provide contact details.