Ø  To repair PMS system and contributes to maintaining and improving quality. 

l   Responsible for Policy Management System (PMS) Data Extraction, Data Fixing, Code Fixing, and Systems Batch Monitoring.

l   Data extraction / data fixing functionalization

l   Improve the existing process to avoid the recurrence of the same incident

l   Have the ability to judge the seriousness of the matter, and report (Escalate) the problem and solution

l   Senior tech support advisor can independently handle customer inquiries, and give advice or comments to junior advisor(s).

l   Contributes to suggestions for improvement within his/her activity area

l   Assisting senior technical support lead in diagnosing technical issues and providing solutions.

l   Participating in team meetings and discussions, sharing experiences and knowledge, and providing improvement suggestions for technical support processes.

Ø  To ensure user daily operation work smoothly.

l   More than 80% of the time required to complete the work independently

l   The ability to solve and find out the on-line problems and take actions to resolve a problem.

l   Speaking to customers to quickly get to the root of their problem.

l   Providing timely and accurate customer feedback.

l   Following up with clients to ensure the problem is resolved.

l   Replacing or repairing the necessary parts

l   Troubleshooting technical issues.

l   Monitor, report, and deal with issues in a timely manner.

l   More than 3 years development or maintenance experience in the insurance system with developer or production support role are required.

l   Good understanding of Java, ASP.Net, GraphTalk is Must

l   Strong mindset of problem solving and well communication with the teams is required.

Carry out system/module/function design according to the requirements specification

Work with the team to manage system/module/function design of change requirements

Documents writing, including but not limited to system design specification, and API specification, also with great experience to provide system maintenance documents.

Establish a project joint development environment, including but not limited to architecture design, system/environmental setting.

Carry out system development (Coding) work according to requirements specifications, and design specification documents

Assist the project manager, BA to track and manage system status

l   At least 3 years developer experience both in Java and .Net framework

l   Solid Hands-on experience in backend development using Java (springboot framework)

l   Solid Hands-on experience in frontend (basic) development using HTML, CSS, and Javascript,

l   Strong code mindset & good problem-solving skills.

Good understanding with Agile/Scrum development methodology.

1. Perform general audits and special audits in accordance with regulatory requirements.


2. Coordinate external audits such as CPA and Examination Bureau and follow up on the improvement actions for the audit recommendations.


3. Prepare semi-annual audit activity report and upload regulatory required reports in accordance with local regulations.


4. Prepare annual audit plan, upload the plan, and update power of delegation of SA upon the request of company.


5.Periodically update and maintain audit progress table and consolidation of audit findings and recommendations.


6. Ad hoc assignments or projects whenever needed.


1. Solid experience in the insurance operation related fields or master in audit skills.

2. Good skills of problem solving, communication, coordination, and logic analysis abilities.

3. Taking initiative and strong commitments. 

l   Provide require technical support across Linux & Windows platform.

l   Provide require Helpdesk & Network & DC support in the daily operation.

l   Perform the require system account management for managing and maintaining all of require system within Cardif RD.

l   Plan and execute database & server installation, upgrades, backups, and recovery operations.

l   Perform the require change to implement database & server security mechanisms.

l   Monitor, analyze, and optimize database & server performance through parameter tuning, performance analysis, and other techniques.

l   Diagnostic and resolve database & server problems in a timely manner and perform root cause analysis to prevent future incidents.

l   Provide require assistance and support in the audit events.

l   At least 5 years of experience in managing and maintaining databases, servers, network & DC in the financial industry.

l   Proficiency in server & DC management is a must, and experience with Mongo DB is a plus.

l   Solid experience in the Linux and Windows base servers’ management is required.

l   Solid problem-solving skills and the ability to diagnose and resolve server & database related issues efficiently.

l   Good command of English & Chinese communication skills is plus.